Legal

Terms of Service

Please read these terms carefully before using Ai Auto Soft's WhatsApp automation services for Busy ERP.

Last Updated: January 15, 2025

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Ai Auto Soft ("Company," "we," "our," or "us") concerning your access to and use of our WhatsApp automation services for Busy ERP integration. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.

1. Service Description

Ai Auto Soft provides a cloud-based software platform that enables businesses to automate WhatsApp communications integrated with Busy ERP accounting software. Our services include:

Payment Reminders

Automated payment collection and reminder campaigns

ERP Chatbot

AI-powered customer self-service on WhatsApp

Credit Management

Proactive credit control and customer notifications

Transport Automation

Shipping updates and logistics coordination

The Service is provided subject to these Terms and our Privacy Policy. We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time.

2. Account Registration

Account Requirements

  • You must be at least 18 years old to create an account
  • You must provide accurate, current, and complete information during registration
  • You are responsible for maintaining the confidentiality of your account credentials
  • You are responsible for all activities that occur under your account
  • You must notify us immediately of any unauthorized use of your account

Business Verification

To use WhatsApp Business API features, you must complete Meta's business verification process. We may require additional documentation to verify your business identity and comply with WhatsApp Business policies.

3. Acceptable Use Policy

You agree NOT to use the Service to:

Prohibited Activities

  • Send spam, unsolicited messages, or messages to individuals who have not consented
  • Violate any applicable laws or regulations (including anti-spam laws)
  • Infringe upon the intellectual property rights of others
  • Distribute malware, viruses, or harmful code
  • Engage in fraudulent or deceptive practices
  • Harass, abuse, or harm other users or third parties
  • Attempt to gain unauthorized access to our systems
  • Resell or redistribute the Service without authorization
  • Use the Service for any illegal or unauthorized purpose

We reserve the right to suspend or terminate accounts that violate this Acceptable Use Policy.

4. User Responsibilities

As a user of Ai Auto Soft, you are responsible for:

  • Data Accuracy: Ensuring the accuracy of data synced from your Busy ERP system
  • Consent Management: Obtaining proper consent from message recipients before sending communications
  • Compliance: Complying with all applicable laws, including data protection and anti-spam regulations
  • Template Compliance: Ensuring your WhatsApp templates comply with Meta's commerce policies
  • Content: Ensuring all content sent through the Service is appropriate and lawful
  • Backup: Maintaining backups of your data outside our platform

WhatsApp Business Policy Compliance

You must comply with all WhatsApp Business Terms of Service and Commerce Policies. Violations may result in suspension of your WhatsApp Business API access by Meta, for which we bear no responsibility.

5. Subscription & Payment Terms

Billing & Payments

  • Subscriptions are billed monthly or annually in advance
  • Payment is due at the beginning of each billing period
  • We accept major credit cards, UPI, and bank transfers
  • Prices are exclusive of applicable taxes unless otherwise stated
  • We may change pricing with 30 days' notice

WhatsApp API Charges

In addition to subscription fees, WhatsApp Business API message charges apply as per Meta's pricing:

Message TypePrice (India)
Authentication₹0.13 per message
Marketing₹0.76 per message
Utility₹0.13 per message
Service (User-initiated)Free (first 24 hours)

*Prices are subject to change by Meta. Current as of January 2025.

Refund Policy

Subscription fees are non-refundable except as required by law. You may cancel your subscription at any time, and your access will continue until the end of your current billing period. No prorated refunds are provided for partial months.

6. Intellectual Property

Our Intellectual Property

The Service and its original content, features, and functionality are owned by Ai Auto Soft and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Your Data

You retain ownership of all data you upload or sync to the Service, including ERP data, customer information, and message templates. We do not claim ownership of your data.

License to Use

We grant you a limited, non-exclusive, non-transferable license to use the Service for your business purposes in accordance with these Terms. This license does not include the right to modify, reverse-engineer, or create derivative works from the Service.

7. Limitation of Liability

Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Limitation of Damages

IN NO EVENT SHALL AI AUTO SOFT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY.

Our total liability for any claims arising from the Service shall not exceed the amount you paid for the Service in the twelve (12) months preceding the claim.

Third-Party Services

We are not responsible for the actions, content, or policies of third-party services integrated with our platform, including Meta/WhatsApp and Busy ERP. Your use of these third-party services is subject to their respective terms and policies.

8. Termination

Termination by You

You may terminate your account at any time by:

  • Contacting our support team
  • Using the account settings in your dashboard
  • Providing written notice to legal@aiautosoft.com

Upon termination, your access to the Service will cease at the end of your current billing period.

Termination by Us

We may suspend or terminate your account if:

  • You breach these Terms or our Acceptable Use Policy
  • Your account is inactive for more than 12 months
  • We receive a valid legal request requiring termination
  • We discontinue the Service (with 30 days' notice)
  • Payment is overdue and not resolved within 15 days

Effect of Termination

Upon termination: (a) your right to use the Service will immediately cease; (b) we may delete your account and associated data after 30 days; (c) outstanding charges remain due and payable; (d) sections that by their nature should survive termination shall continue in effect.

9. Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes shall be subject to the exclusive jurisdiction of the courts in Noida, Uttar Pradesh.

Arbitration

Any dispute arising out of or relating to these Terms shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, the dispute shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996.

10. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last Updated" date.

Your continued use of the Service after any changes to the Terms constitutes acceptance of those changes. If you do not agree to the modified Terms, you should discontinue your use of the Service.

For material changes that adversely affect your rights, we will provide at least 30 days' notice via email to your registered email address.

Additional Terms

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Ai Auto Soft.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

No Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Assignment: You may not assign or transfer these Terms without our prior written consent.

Questions About These Terms?

If you have any questions about these Terms of Service, please contact us:

Email: legal@aiautosoft.com

Phone: +91 92037 04508

Address: 123 Business Park, Sector 62, Noida, UP 201301, India